Jacqueline Madrigal is the Director of Benefits at American Apparel, a vertically integrated apparel manufacturer, headquartered in Downtown Los Angeles. She reports directly to company’s CEO. Her primary responsibility is to manage and oversee the company’s Employee Benefits Programs for approximately 8000 employees in the United States. She is also the plan administrator for the Self-funded Medical Plan and Benefits Programs. The American Apparel’s Benefits Department was recently nominated for the Corporate Wellness Award. Additional areas of responsibility include vendor contracts, organizational development, managing the on-site clinic, wellness programs and employee programs. Ms. Madrigal has strong employee-facing skills and is delivery-focused with the ability to bridge the gap between employees, vendors, and carriers by creating an environment of mutual respect and trust. She is a strategic partner in the development and implementation of policies and procedures that lead to increased efficiency and overall improved workflow.
During the past year Ms. Madrigal has traveled aboard visiting various international facilities to experience medical tourism firsthand. Ms. Madrigal is gathering information how medical tourism can offset the medical exposure on US based employers pending the effects of healthcare reform by 2014.
Ms. Madrigal has a consistent track record of accomplishing and exceeding company goals and objectives. She also excels in both personal and professional undertaking. She has worked extensively in the Healthcare Insurance Industry for the past 10 years. Ms. Madrigal’s knowledge of the healthcare benefits arena has allowed her the ability to think outside the box. In all communication forms, she maintains a positive attitude, and provides the leadership required to complete the project on hand. In addition, she has varied experience in underwriting, accounting, estate planning, benefits administration, COBRA administration, and human resources.
Ms. Madrigal began her career in the insurance industry with FGS Insurance Agency, Inc. in 1985. She worked for FGS until the company was purchased by CSI California Specialty Insurance Services, Inc. While working for CSI, she was promoted to Production Manager. In 1995, after much thought she decided to return to school. While attending courses at Sonoma State University, Ms. Madrigal joined Northwestern Mutual as Sales Agent. After graduation she relocated back to Southern California where she joined SullivanCurtisMonroe as an Administrator of Healthcare Benefits/Account Manager. After SullivanCurtisMonroe, Jacqueline joined Andreini & Company as Senior Account Manager.
Ms Madrigal’s Education and Certifications
International Foundation of Healthcare of Employee Benefits (IFEBP): Benefit Plan Administration Certificate, March 2007
IFEBP: Health Care Plan Certificate, May 2005
Society for Human Resource Management: HR Generalist Certificate, November 2004
University of California, Irvine: Human Resource Management Certificate, June 2002
Sonoma State University, BA, Liberal Studies: Graduated with Distinction, December 1999
Irvine Valley College, AA: Liberal Studies, December 1997
Ms. Madrigal’s Professional Affiliation
Society for Human Resource Management
International Foundation of Employee Benefit Plans
International Society of Certified Employee Benefit Specialists (Orange County Chapter)
Vistage (formerly known as TEC)
Project Management Institute
Ms. Madrigal’s Licenses & Commission
California Fire and Casualty Broker – Agent #0699159
California Accident & Health Broker – Agent #0699159
California Life Broker – Agent #0699159
California Public Notary – #1768443
Ms. Madrigal Board Member
Worksite Wellness LA