Mark Parabicoli has been with Liberty Mutual for 20 years working in the Affinity Marketing and Claims arena. Mark’s current role in the Affinity Marketing department as Assistant Vice President and Managing Director of Auto and Home Voluntary Benefit Programs is overseeing the business segment responsible for securing and maintaining partnerships with employer groups in order to incorporate our auto and home products into members’ voluntary benefits programs offered to their employees.
Prior to transitioning in January 2009 to his current position, Mark was the Manager of Examining and Quality Assurance for the Claims Department. In this roll he managed a team that acted as technical consultants for the national Claims field operations for complex and high-exposure claims. His Examining team also monitored and managed large exposure litigated files, including class action lawsuits. Mark’s Quality Assurance teams monitored the quality of ongoing Claims work product so that a consistent product was delivered to customers with superior quality service, while also remaining complaint with all state claims handling regulations.
Mark earned his Bachelors of Business Administration from the University of Massachusetts in 1990.